Current Residents Frequently Asked Questions
Hall / Room / Bed
Fresno, CA 93740 - XXXX
Each residence hall also has its own zip code:
Answer: Inside the Atrium on our mail room door there is a slot to put outgoing mail. Please ask an Atrium Desk Assistant if you need assistance. There is also a post office on campus, located in the bottom floor of the University Student Union (USU).
Answer: Monday through Friday, no later than 5pm. This excludes all holidays when the post office is closed.
Answer: During the weekend of opening, your assigned residence hall will have a mandatory hall meeting. During that meeting, you will meet your Resident Advisor for your specific hall. If you arrive after move-in weekend, or miss the mandatory meeting, visit the Atrium Customer Service Desk and they will be able to tell you the name and room number of your Resident Advisor.
Answer: Yes. You must fill out a Facility Reservation Request form, available at the Atrium Customer Service desk. The form then goes to our Assistant Director of Housing for approval.
All forms must be submitted at least one business day prior to your event.
Answer: Yes. Visit the Atrium Customer Service desk for any lost & found items.
Answer: No. All cable problems must always go through Comcast, not University Courtyard. To contact Comcast, please call 1-800-856-2374. The phone number that is related to University Courtyard cable is 559-278-2345.
Answer: The Residence Life Staff provides roommate mediation meetings or one-on-one meetings with roommates. They can help you learn how to resolve your differences. If you still want to move or you just want to change rooms, you can apply to change rooms by completing the Room Change Application process during specific time periods. For more information, refer to the “University Courtyard Student Handbook and Weekly Planner”. Room changes and swaps are assessed a $50 Processing fee per person, unless otherwise specified.
Answer: The Bulldog Card office is located in the Joyal Administration Building, room 156. If you need to purchase a new ID card, you must visit cashiering services in Joyal first and then present your receipt to the Bulldog Card Office to obtain a card. The office hours are Mon-Fri 8am to 4:30pm. For additional information, please call the Bulldog Card Office at 559.278.5476
Answer: All packages can be picked up any time during the scheduled package shifts. The package shift hours are: Monday through Thursday, 2pm-7pm, Fridays, 12pm to 4:30pm, and anytime on the weekends. Perishable and/or Express packages may be picked up 24 hours/day, 7 days/week.
Thanksgiving: November 25-27, classes resume November 30; Winter: December 18 (3pm) – January 17, classes resume January 19; Spring Break: March 21 - March 25, classes resume March 28.
Answer: 20" wide x 16" deep x 9" tall.
Answer: All license agreements are valid for the entire academic year. If you wish to cancel after you have already moved in, you must submit a Petition for Cancellation along with a $50 processing fee. The petition is available from University Courtyard at our Atrium Customer Service Desk or on our website. If the petition is denied, you will be held to your full contract and the $50 processing fee will be applied toward your housing account. If your petition is approved, you will be assessed an administrative fee of not less than one month’s (30 days) room and board fee. The $50 processing fee, $50 non-refundable application fee and administrative fee will be deducted from any monies submitted. If additional monies are owed, you will be invoiced. If there is a credit balance, the amount will be refunded 3-6 weeks after your cancellation is received.
Answer: During business hours, you can call or stop by the Atrium Customer Service Desk and we can look up your information for you. You can also email us for the information at: firstname.lastname@example.org. If you call during non-business hours, please leave a message and we will return your call the next business day.
Answer: Yes. On-campus living is available on the first floor of a specific residence suite hall for all Summer Session residents. You may apply and pay separately for Summer Session and it is subject to space availability. Summer applications are available in March for the following summer. For more information, please visit the Summer page on our website.
Answer: No. During the summer, University Courtyard provides hotel-type accommodations for a variety of educational and athletic groups. The groups use all rooms except Summer Session resident space. Storage of belongings at University Courtyard is not available.
Answer: Our applications become available on October 15th for the following academic year. Returning residents should apply as soon as possible to receive room selection priority. Based on the time and date of your completed application, you will receive an appointment time in April to select your room. If for any reason you miss your appointment time, your room assignment will be completed in June along with the new residents being assigned.
Answer: The University Courtyard Accounting Desk is located inside the Atrium. The Accounting Desk is open during business hours, Monday – Friday 8am to 4:45pm. You can still make a payment during non-business hours with our Payment Drop Box.
Answer. If you are 18 years of age or older, yes. If you are under 18, you cannot remove your Designated Payor, but you can change it. Any resident under the age of 18 is required to have a Designated Payor. If you are over the age of 18, you are able to change or remove your Designated Payor at any time. There is a form available at our Atrium Customer Service Desk. The form must be signed by the resident and their Designated Payor in order for a change to be valid.
Dining Hall Information:
Answer: The meal plans begin on the Saturday of check-in weekend. University Courtyard and University Dining will host a welcome BBQ on the Friday of check-in weekend, for all residents and their families at no additional cost.
Answer: Dining hall hours are:
Monday – Friday: 7am to 8pm
Saturday – Sunday: 10am to 8pm
Breakfast: 7am to 11am
Lunch: 11am to 4pm
Dinner: 4pm to 8pm
Brunch (Saturday & Sunday only): 10am to 4pm
Answer: Applications submitted by the deadline will be reviewed and applicants notified whether or not their application was approved or denied. Any increase will be reflected on your next invoice. If there is a credit, it will be applied to your next housing payment or if your account is paid in full, it will be refunded to you/designated payor in three to six weeks. For additional information about changing your meal plan, refer to the “University Courtyard Student Handbook"
Answer: The key card is valuable and should be treated as a credit card. If you lose or damage it you must replace the key card by doing the following:
Contact University Dining Services in order to pick up meal passes and then go to the Bulldog Card Office to get your new card. It is very important that you notify the Bulldog Card Office that you are on a meal plan when you go to replace the card. It costs $10 for a new Bulldog Card. The Bulldog Card Office is open Monday-Friday 8:00am to 4:30pm and University Dining is open Monday-Friday 8am to 5pm, except on Holidays. Once you receive your new Bulldog card, make sure to bring it to the Atrium Customer Service Desk so that they can reprogram the key for your room. There is a $15 fee on all reprograms, bringing the total for a lost card to $25.